Violins and Starships

I am really hating UPS right now. I’m so mad I can’t think about anything else so this might be all the blogging you get for a while. Until now I have trusted UPS. I’ve never had any trouble with them at all. I don’t want to go into detail. I’ll only say that there must be a new driver on my route because until now no UPS driver has ever been too f*cking lazy to open the damn gate and drive up the driveway to deliver a package. I’ve come to expect that from Fed Ex but never UPS.

The really bad part is that he put a note on the gate that says it’s the Final Notice but it is, in fact, the ONLY notice I received. And the really really bad part is that I can’t contact an actual person at UPS. Every phone number I can find has one of those automated answering systems and there is no “Press 4 if your delivery driver is a lazy-ass f*cking moron” option and there’s no way to get to a live person. Their website is not any better. It just leads you around in circles like most commercial websites. I did fill out their contact form but I fully expect an annoying automated answer and still no way to contact anyone.

UPDATE: I tried the suggestion in the first comment and got a very nice lady on the phone. The package is supposed to be delivered tomorrow.

I had never heard of Gethuman.com. What a great website! Very useful.

2 Responses to “Pardon me, I’m gonna swear. A LOT.”

  1. fillyjonk

    You might try calling them back, using the tip that the “Gethuman.com” website suggests:

    http://gethuman.com/customer-service/UPS_823.html

    “[Call] 800-742-5877:Press 0 at each prompt, ignoring messages.”

    I used to have bad experiences with UPS, to the point where I made Powell’s books put a note in my file saying, “Ship US Postal Service Only.” Fortunately it’s improved since, because the nearest “depot” (where I was once told to go to pick up my package) was in Hugo, over an hour away.

    Another thought: if you can find the name and address for the head of UPS, try writing directly to him (her?). I got a bunch of really HORRIBLE harassing AT and T calls stopped for a while by writing directly to the head of AT and T. Probably he never actually read it, but someone with the power to stop the calls DID.

  2. Lynn

    Thanks!

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